Application Reviewer,ACP/Lifeline (Part-Time Remote) [United States]

 

Job Introduction:

Maximus is currently looking for a Remote Applications Reviewer to support our ACP/Lifeline Program. The ACP/Lifeline Reviewer will review and process ACP applications and supporting documentation to determine eligibility for ACP funding commitments based on the USAC Program procedures and guidelines.

Position is a part time role (27.5 hours per week) all hours are based on Eastern Time Zone

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  3:30 pm-6:30 pm (EST) Monday-Friday
• Please note training will be from 9:30-3:30 EST Monday-Friday

This is a fully remote position-can be filled from anywhere in the continental USA.

You will be required to provide your own equipment.

Job Description Summary:

The Affordable Connectivity Plan/LifeLine (ACP) Reviewer will review and process ACP/Lifeline applications and supporting documentation in order to determine eligibility for AFC/Lifeline funding commitments based on the USAC Program procedures and guidelines.

Job Summary:

Essential Duties and Responsibilities:

• Research and resolve discrepancies with provider documents.
• Review information keyed into the system to verify the accuracy of data.
• Monitor data/image quality of scanned documents.
• Follow established policies and procedures for index and imaging without deviation.
• Maintain confidentiality and security of relevant information.

Minimum Requirements:
- High School diploma or equivalent with 0 - 2 years of experience.

Education and Experience Requirements:

Essential Job Duties:

• Conducts reviews of documents submitted by applicants for funding for monthly discount for broadband service & equipment rental, monthly service and device discounts and one-time discounts for laptops, tablets, or desktop computers according to ACP/Lifeline Program rules and procedures.
• Communicates with applicants via email in response to email inquiries
• Utilizes ACP/Lifeline Procedures, job aides, checklists and other tools and documentation to process applications and documents according to Program rules and guidelines
• Escalates issues and questions as they arise when processing Program documents

Education and Experience Requirements:

• High School diploma or GED required
• Proficient in the use of computers
• Works on assignments that are routine in nature, ability to stay focused to complete work assignments
  Acquires job skills and learns applicable policies and procedures to complete assignments.
• Able to read, understand & perform assignments within prescribed guidelines.
• Communicates routine information in a clear and accurate way with internal & external contacts.
• Ability to work as a team member, as well as independently
• Ability to type 20 wpm

Program/Client Requirements:

• US Citizenship Required
• Must reside in continental US

Home Office Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps or higher required (you can test this by going to www.speedtest.net)
• Private work area and adequate power source
• Computer/Laptop (no Tablets or Chrome books)
• Second Monitor preferred

MAXIMUS Introduction: Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement: EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. Posted Max: USD $15.00/Hr. Posted Min: USD $15.00/Hr.

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