Location: Various Locations
Work Type: Full Time Regular
Job No: 502366
Categories: Customer Service, Underwriting
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Application Closes: Closes Jun 24, 2023The Underwriting Support Analyst I will be working in a high volume call center taking incoming calls from agents and producers. Performs a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Underwriting Support Analyst I collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility.
MUST be able to work full time hours Monday - Friday 8:00 a.m. - 4:30 p.m. CST during training
After training your set scheduled shift will be either 8:00 a.m. – 4:30 p.m. CST, or 8:45 a.m. – 5:15 p.m. CST.
This position will onboard, train and work remotely from home
Career advancement opportunities
Medical, dental, and vision insurance for full time employees
401(k) plan with 6% employer match with additional 2% employer contribution, vacation accrual, and paid holidays
PLUS many more amenities and benefit perks!
WHAT YOU'LL DO:
- Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications.
- Will perform multiple work functions with expanded knowledge and skills.
- Performs tasks with care and is thorough in all work. Maintaining effectiveness when experiencing major changes in tasks and environment (people, processes, systems, structure).
- Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent.
- Uses a variety of systems and tools to support multiple underwriting areas. Must be able to understand the all the systems, the capabilities of those systems and be fluent in them all. Need to be proficient in soft phone handling to transfer calls appropriately.
- Understanding of all the teams and how to disseminate tasks to those teams accurately.
- Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience.
- Communicates effectively both verbally and written. Communication is clear, concise, and professional. Uses appropriate grammar and spelling. Must be timely and curious in all their communication. Leverage contemporary company communication tools to convey message.
- Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments. Uses necessary tools to facilitate positive interaction. Uses conceptual understanding with a range of information to recognize an issue and escalate issues through appropriate channels. Provides high quality customer service by remaining knowledgeable of current guidelines and practices. Conducts customer interviews and understands which scripts to use and follow up questions to ask based on underwriter.
- Recognizes opportunities and works collaboratively to recommend process improvements to enhance customer service, increase efficiency or reduce unnecessary steps/hand-offs. Provides insights and recommendations of enhancements to processes and the quality-of-service delivery.
ABOUT YOU:
- You help promote a culture of diversity and inclusion within the department and the larger organization. You value different ideas and opinions. You listen courageously and remain curious in all that you do.
- You are able to work remotely and have access to high-speed internet.
- Must be located in United States or Puerto Rico.
- Ability to work flexible shifts and maintain regular and predictable attendance with adherence to department expectations.
- Shows a sense of urgency and is accountable for results.
- Strong customer service skills with the ability to assess and understand the needs of the customer.
- Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, with proficient with keyboarding skills.
- Strong Attention to Detail with effective time management and organizational skills.
- Demonstrates learning agility in key job functions, takes end to end ownership of assigned workload.
- Strong written and verbal communication; uses sound judgement.
- Ability to multitask effectively, work under pressure, meet deadline requirements and be flexible to meet changing customer needs.
VALUABLE EXPERIENCE:
WHAT WE CAN OFFER YOU:
- A diverse workplace where associates feel a sense of belonging. To learn more about our commitment of Diversity, Equity and Inclusion, please visit our website
- An organization that feels like a small, close-knit community and has the strength of a Fortune 500 company.
- Tuition reimbursement, training and career development.
- Comprehensive benefits plan that includes medical, dental, vision, disability and life insurance.
- Flexible spending accounts for healthcare and childcare needs.
- 401(k) plan with a 2% company contribution and 6% company match.
- Competitive pay with an opportunity for incentives for all associates.
- Flexible work schedules with a healthy amount of paid time off.
- For more information regarding available benefits, please visit our Career Site.
- Regular associates working 40 hours a week can earn up to 15 days of vacation each year
- Regular associates receive 9 paid holidays in 2023
- Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 56 hours of personal time in 2023, prorated based on start date.
- Salary Range: Minimum: $18.75 MidPoint: $23.03 Maximum: $27.30
- Pay commensurate with experience.
- Recognized as a certified Great Place to Work®.
MUTUAL OF OMAHA:
Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.
From day one, you’ll have the tools to be your best self at work. Here you’ll do meaningful work and your talents will have a positive impact on peoples’ lives as we help our customers protect what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged … feel a sense of belonging … and contribute to the company’s exceptional future.
We are committed to optimizing flexible work. We support a full range of work approaches: fully remote, hybrid and in-person. Many of our roles are remote. Employees in remote roles may occasionally travel to a Mutual of Omaha office or elsewhere for required meetings or team-building events. Remote employees who are assigned a Mutual of Omaha office location can work on-site on a voluntary basis, subject to local and company COVID-19 guidelines.
Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.
After applying, for inquiries about your application or the hiring process, please call our helpline at 800-365-1405, option 2.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.
Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
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Help: 800-365-1405
