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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Location: We support US virtual working arrangements in the contiguous 48 states.
At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America.
The opportunity: The Accommodation Consultant (AC) is the subject matter expert related to accommodations and sits within a team of peer consultants who support Sun Life Clients including the employers, employees for exploring and implementing workplace accommodations, leave as an accommodation and plans for both keeping and returning employee’s to the essential functions of their job. In this role, you work within a team environment among a peer group and business partners with related subject matter expertise to service client needs related to absence, disability, and accommodations.
How you will contribute:
- Providing day to day support of Sun Life client’s regulatory obligations under the Americans with Disabilities Act (ADA) alongside and in collaboration with the client HR and management team, specific to both leave and non-leave workplace accommodations.
- Assisting Sun Life client’s and their employees in the detailed components of the ADA interactive process to gather and clarify medical information; to evaluate and identify accommodation options and to provide the client necessary guidance to make an informed accommodation decision.
- Facilitation and engagement in interactive dialogue with employees, medical professionals, supervisors, and HR business partners to assist employees who require workplace accommodations based upon a medical condition.
- Documentation and tracking of the request for accommodation including detailed points of contact and actions taken to coordinate the accommodation request.
- Assisting employers with development of essential function job descriptions.
- Collaborates with disability and absence specialists to evaluate and support cases for accommodation support and coordination.
- Working closely with Sun Life Legal to obtain advice concerning legal requirements.
- Independently staying current on disability policies, State and Federal laws as well as regulations surrounding Absence, ADA and other relevant legislation.
- Providing accommodation and return to work planning specific education to employers and employees.
- Partnering with external vendors and/or other resources to explore effective accommodation options as needed (e.g. Job Accommodation Network, EAP services, Ergonomic Evaluators…).
- Protecting and maintaining personal health information with a high level of confidentiality abiding by Sun Life procedures and by HIPPA and ADA requirements, rules, and regulations as applicable.
- Maintain claim file through up-to-date documentation of telephone calls and at-work/return to work activity as required by established procedures.
- Participate in formal and informal file discussions to assist with action items and to proactively identify potential for vocational services.
What you will bring with you:
- Ability to work with a diverse range of people
- Ability to communicate effectively and professionally with a wide variety of both internal and external Sun Life business partners, peers and resources
- Attention to detail with documentation, reporting, and communication
- Strong organizational skills, including the ability to prioritize work and multi-task
- Facilitation skills in a variety of circumstances and with a wide variety of input. Ability to influence and teach. This influence translates into business needs and goals supporting a client’s human resource capabilities
- Self-directed with an ability to work independently and make independent judgments and decisions while also knowing when legal and compliance issues need to be escalated to Sun Life Law
- Strong research, analytical, critical thinking, problem solving and decision-making skills
- Ability and desire to work in a fast-paced, service-oriented environment
- Ability to initiate and prioritize regular work duties and projects
Required Education and Skills:
- Certification or Expertise in Human Resources, Disability Management, Vocational Rehabilitation, Absence and/or Accommodations
- 2-4 years’ claims, absence, accommodations, or customer experience in disability insurance industry
- Prefer direct experience in two or more of the following areas: managing Accommodations, Vocational Rehabilitation, RTW Services, Labor Relations, Absence Management, Disability Claim Management or Workers Compensation
- Experience with ADA (Americans with Disabilities Act) and FMLA (Family and Medical Leave Act)
- Strong computer skills, proficient in PC environment and MS Word, Excel, and email systems
- Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom Sun Life does business
Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you!
Life is brighter when you work at Sun Life
- Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more
- Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account
- A flexible work environment with a friendly, caring, collaborative and inclusive culture
- Great Place to Work® Certified in Canada and the U.S.
- Named as a “Top 10” employer by the Boston Globe's “Top Places to Work” two years running
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a California resident, the salary range for this position is:
- Southern region: $55,000-$82,500 annually
- Central region: $58,000-$87,000 annually
- Northern region: $62,000-$93,000 annually
If you are a Colorado resident, the salary range for this position is $52,500-$78,800 annually.
If you are a New York resident, the salary range for this position is $62,000-$93,000 annually.
If you are Washington resident, the salary range for this position is $58,000-$87,000 annually.
We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits.
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
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Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email recruitingUS@sunlife.com to request an accommodation.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
