Greenwich Medical Spa (GMS) is an industry leading, award winning medical spa providing non-invasive cosmetic treatments. GMS was established in 2005 with the unwavering mission to inspire confidence and empower our patients, employees and communities.
We are looking to hire a high-energy Full Time Call Center Coordinator to schedule initial consultations, procedures, confirm appointments, triage patient phone calls, and respond to all written patient inquiries. The ideal GMS Call Center Coordinator is well spoken, highly driven by providing a 5 star, white glove experience to our patients and will be knowledgeable in our treatments and services (we'll teach you this part!).
Summary of Duties and Responsibilities:
- Receive high volume incoming calls for multiple locations and route as necessary.
- Set appointments for new and existing patients.
- Educate patients on our treatments with knowledge and excitement.
- Confirm all scheduled appointments for upcoming day.
- Meet goals and performance expectations outlined by management.
- Responsible for accurate client data entry as it relates to data base management.
- Makes follow-up calls to all patients who received treatments the previous day.
- Send pre/post care to all scheduled patients.
- Send links to Patient Portal for scheduled patients, follow up to make sure they have completed.
- Have a strong understanding of HIPAA compliance.
- Respond to patient email inquiries, text messages and 3rd party chat requests.
- Monitor 3rd party lead generating initiatives and CRM software to ensure contact is made with every lead generated, converting them to in house consultations.
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Qualifications:
- Superior interpersonal and communication skills, oral and written.
- Ability to exert subtle motivation and influence.
- Computer literate.
- Superior organizational skills.
- Trustworthy.
- Attentive to detail and accuracy.
- Must be able to work as part of a team.
- Must be able to train onsite at spa for 3 months
Minimum Requirements:
- High School Diploma, some college preferred
- Knowledge of Microsoft Office Suite
- Minimum of 1 year of administrative experience in a medical office
GMS employees are passionately devoted to living our Core Values day in and day out whether we are at work or home. We go out of our way to ensure every person we hire embodies these values, therefore, we are confident these are not just actions people “turn on“ for work.
What are our Core Values and what do they mean?
Excellence - Make what you do matter. Being the leader in your space, learning from mistakes, taking accountability, pride in work, highest quality, innovating, not being complacent. Excelling at everything you do resulting in best outcomes, quality of care and experience.
Integrity - Do the right thing. We only ever do the right thing because there is no alternative.
People focused - All GMS is committed to building an encouraging, caring, and supportive environment for our employees and patients. We share a responsibility to support our colleagues and patients while enriching their lives. GMS is a team, through and through. We have fun, take time to support one another, and help each other to grow.
Passionately Driven - Love what you do. A position at GMS is not just a job – it is a passion, it is an experience.
Respect - Everyone. Our staff sees people as people, first and foremost and they respect everyone for their humanity. We hold no judgement and we honor everyone we encounter.
Growth - Embracing change. Personal growth, professional growth, service offerings. Being fluid and flexible, adaptable, open minded.
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