· On Call Role: Follow up with On Call service messages; debrief office staff
· Switch Phones On/Off of Answering Service every morning / evening
· Take incoming customer calls.
· Monitor Service E-mail at all times.
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· Create dispatch ticket for all service calls.
· Schedule and coordinate all service calls as calls are received.
· Keep Customers informed of schedule; provide arrival updates
· Happy calls / customer surveys.
· Customer Database Maintenance: Update customer files as information is received. (Extended warranties, equipment info, new customers, Birthday tickler file, etc.)
· Maintain on call schedule, to include 1st on call and standby technician
· Record Keeping of Residential Maintenance Agreements
· Renewal of residential maintenance contracts
· Schedule residential maintenance
· Research part requests for customers, contact vendors for quotes, follow up with customer for approval and scheduling.
· Evening – Call 1st Customer of following day for confirmation of time
* Please note, after hours on-call required on a rotating basis.
Job Type: Full-time
Pay: $30,000.00 - $35,000.00 per year
Work Location: Remote
