Patient Scheduler- Full Time & Part Time
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This position will transition to a remote role once the employee is fully trained and receives management approval.
SUMMARY:
Flexible hours; 40 hr./week & 20 hr./week positions!
Under the general supervision of the PFS Scheduling Supervisor and according to established policies and procedures, handles scheduling calls and faxes for all RIMI locations. Reviews exam preparation, gives directions, builds patient accounts, discusses insurance, pre-authorization, eligibility and payment policies with the patient prior to the patient’s actual arrival. Interacts with the radiologists and referring physicians and staff as required. Coordinates with site managers, modality leads, reception, transcription, billing, management and other personnel at all sites to insure the efficient operation of the facility.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Handle telephone calls in a timely, courteous and efficient manner
- Efficiently scheduling patients for imaging appointments. Respond to any patient questions during the scheduling call.
- Obtain correct demographic and insurance information, including verifying when scheduling the patient’s exam.
- Ensure that scheduling, patient account, insurance and other related records (information) are properly completed insuring correct patient identification, statistical and billing information.
- Understand and apply insurance pre-authorization rules and RIMI policies regarding the scheduling of these exams.
- Scan any authorizations and communicate to the Authorization staff when necessary.
- Coordinate and communicate with the radiologist and referring physician or his staff as required.
- Coordinate with, and volunteer assistance to other personnel in areas outside primary areas of responsibility when possible or necessary.
- Complete training in accordance with the department needs when PFS Assistants assign. Offer flexibility to ensure that there is proper staffing coverage.
- Responsible for immediate reporting to the Supervisor of any concerns relating to a referring office, patient and/or employee themselves.
- Ensures that all interactions are in compliance with HIPAA, federal and state compliance regulations.
- Additional duties as assigned.
BASIC KNOWLEDGE:
- Ability to work in a team environment, including cross training and filling in for other team members when directed by the Supervisor, Manager and/or Director.
- Knowledge of health insurance requirements as it relates to pre-authorization, eligibility and out-of-pocket responsibilities.
- Interpersonal skills to interact effectively with patients who may be under physical and/or emotional stress, referring physicians and staff, the radiologist, fellow employees, supplier and service representatives and any and all others who they come in contact with during the course of the business day.
- Possess organizational skills and analytical skills to compile and interpret data.
- Ability to perform basic computer skills is required.
EDUCATION:
High School degree or equivalent. Knowledge of medical terminology.
EXPERIENCE:
Medical office and/or billing experience. Previous patient scheduling experience.
Join an award-winning organization! With 16 private, state-of-the-art medical diagnostic imaging facilities, join the team that has been providing Rhode Island with imaging excellence for over 80 years! The American College of Radiology has named RIMI one of the first outpatient diagnostic imaging Centers of Excellence in the country and the first in Rhode Island. RIMI also has the honor of being named a 7 time winner of the Healthiest Employer of RI by Providence Business News, most recently 2023.
RIMI offers best-in-class benefits to eligible employees including multi-tiered health plans, flexible spending accounts, generous paid time off, 401(k) plan with profit sharing component, uniform reimbursement, yearly reimbursement for continuing medical education, educational assistance (reimbursement) program, and career development opportunities. Enjoy competitive pay and all in our innovative culture that consistently provides the highest levels of quality, safety, technology, and patient care.
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