Pre-Arrival Marketing Coordinator Job Family: Sales and Marketing Job Code:
POSITION SUMMARY
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The Pre-Arrival Marketing Coordinator telephonically uses sales techniques to encourage eligible guests to purchase or schedule preview package sales/tours in order to maximize revenue while maintaining existing guest loyalty to the Company, assists guests in mapping out their vacation agenda, responds to any guest concerns and provides excellent customer service to guests.
DUTIES & RESPONSIBILITIES
Encourage customers via the phone to purchase or schedule preview package sales/tours using approved sales techniques that maximize revenue while maintaining existing guest loyalty to the Company.
Explain details and requirements related to attending a sales presentation accurately to potential owners.
Verify that customers meet eligibility requirements for preview package sales/tours prior to scheduling a tour.
Offer approved premiums (gifts) to customers, as additional incentives for attending the preview/sales presentation.
Actively listen and respond positively to guest questions, concerns, property facilities/services questions and requests using brand or property specific process to resolve issues, delight, and build trust.
Recognize opportunities to up-sell the customer and sell enhancements to create a better company experience or event.
Meets or exceeds outlined personal performance standards.
Ensures compliance with department and company SOP’s and wage and hour rules and laws.
Comply with quality assurance expectations and standards.
Receive, record, and relay messages accurately, completely, and legibly.
Speak with others using clear and professional language and answer telephones using appropriate etiquette
Develop and maintain positive and productive working relationships with other associates and departments.
Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Maintain confidentiality of proprietary materials and information, protect the privacy and security of guests and coworkers, and protect company assets.
Attend trainings and meetings as required or requested.
Complies with all Work From Home/Remote Worker policies and procedures.
This job description does not state nor imply that these are the only duties to be performed by the employee in this position. It is not intended to give all the details or a step-by step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. This job description does not constitute an offer of continued employment or an employment contract.
This position is Work From Home/Remote Position and must comply with all Work From Home or Remote Worker policies and procedures outlined by the department and/or the company.
PREFERRED
QUALIFICATIONS
Education: High School Diploma/ G.E.D. equivalent
Supervisory Experience: None
Related Work Experience: Vacation Ownership marketing experience preferred but not required
Competencies:
Excellent sales and persuasiveness skills
Excellent verbal and written communication skills
English language proficiency
Excellent customer service skills
Excellent computer skills
PHYSICAL REQUIREMENTS/WORKING CONDITIONS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand or sit for long periods of time and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and peripheral vision. This position will be involved in computer tasks and telephone communication for extended periods, including but not limited to, customer service.
This job requires a comprehensive work effort while generally working a regular five day work week schedule, however, occasionally a six day work schedule may be required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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