Assistant Manager, Front Office - InterContinental New York Times Square
Location: New York New York
Description: InterContinental Hotels Group is at the momment seeking for Assistant Manager, Front Office - InterContinental New York Times Square right now, this occupation will be placed in New York. Detailed specification about this occupation opportunity kindly see the descriptions. Do you see yourself as an
Assistant Front Office Manager
?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
The InterContinental New York Times Square is in the heart of the Broadway District and within walking distance to 40 theaters and the famous Times Square. The New York fashion, financial and commercial districts are nearby as well as spectacular sights, city landmarks and incredible shopping.
The InterContinental New York Times Square, opened in July 2010 and designed by the global architecture firm Gensler, offers 607 luxurious and modern rooms, rising 34 stories above the dynamic Eighth Avenue development corridor. The Hotel features Todd English's Ca Va Restaurant and Lounge where one can experience a wonderful Brasserie menu in an active setting.
JOB OVERVIEW:
Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.
DUTIES AND RESPONSIBILITIES:
Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
Assist in monitoring and controlling labor costs and expenses, and achieving revenue and profitability goals.
Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
Guests - to ensure their total satisfaction
Regulatory agencies - regarding safety and emergency matters
Other contacts as needed (professional organizations, community groups, local media)
May serve as "manager on duty" as required.
Perform other duties as assigned including assisting staff with their job functions during peak periods.
ACCOUNTABILITY:
This job is the second in command in Front Office operations in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services. Typically supervises front desk agents, and/or bell-persons, doorpersons, reservationists, concierge representatives, PBX, etc.
Qualifications
Qualifications and Requirements:
Bachelor's degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling various objects
- Use a keyboard to operate various property management and reservations systems, etc.
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer M/F/D/V
Job
:
Front Office Management
Primary Location
:
AMER_North Amer-United States-NY-New York
11/Aug/12
Schedule
:
Full Time
- .
If you were eligible to this occupation, please email us your resume, with salary requirements and a resume to InterContinental Hotels Group.
If you interested on this occupation just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Tue, 07 Aug 2012 05:44:00 GMT
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