ISYS currently has an Administrative Assistant / Quality Review Specialist opening in our Brea office.
- Potential hybrid work from home and potential for pay increase after 3 ? 6 month training period
Full-Time, Non-Exempt: $20 - $21 per hour
Primary Responsibilities:
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- Timely review and processing of electronic reports/documentation within the "A" and "D" queues.
- Attentive electronic review of report submissions in the ?A? queue which includes a review of case note entries and narrative fields within the reports utilizing the appropriate checklist.
- Carefully collates report with related invoices, and then uploads invoices, reports, and enclosures into ISYS? database and sends the final product to the customer utilizing the appropriate checklist.
- Courteously corresponds with ISYS case managers and supervisors by email and/or telephone to discuss reports and obtain any additional information that may be necessary to ensure the accuracy of any reports.
- Proactively monitors general email account and addresses any inquiries or directs them to the appropriate party,
- Ensuring clarity and compliance with customer requirements.
- Completes all functions in a professional manner consistent with ISYS? Brand/Values and standards of quality and protocols.
Great Benefits:
- A benefits package with tax-deferred retirement program, a flexible schedule, medical, dental, and vision insurance, ancillary supplement health plans, Long-term disability insurance, and employee assistance program.
- Rest and relaxation are important, so PTO (vacation) is accrued month.
Knowledge, Skills, and Abilities:
- Outstanding computer knowledge, skills, and experience.
- Meticulous attention to detail while performing repetitive tasks.
- Strong reading and writing with an excellent understanding of the English language, grammar, and punctuation.
- Initiative to ask questions when uncertain or unclear.
- Ability and willingness to maintain professional relationships with customers and colleagues.
Check us out at www.isyscm.com
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