Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. As a member of Assistant Leadership Committee, the Assistant Director of Operations is a highly visible role with exposure to leadership team. This position reports to the Director of Operations.
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The Assistant Director of Operations is responsible for overseeing and directing Event Planning, Banquets, OC Brewhouse, Tusca, Deli, Starbucks and any other Operation related areas operated by Hyatt.Duties include:
- Responsible for short and long term planning and the management of the F&B operations in the front and back of the house
- Implement and maintain F&B sales/marketing programs
- Direct, support and oversee development of employees
- Direct the implementation of the payroll, reports, forecasts, inventory and budget
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Hire, train, empower, coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4-5 years or more of progressive hotel operations experience (typically with Hyatt)
- Service oriented style with professional presentations skills
- At least 3 years’ experience in a senior role in a food and beverage
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must have excellent organizational, interpersonal and administrative skills
- Experience implementing new operation concepts
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