Role Purpose
As IT Co-ordinator, you’ll ensure our computers are installed properly, working efficiently and that system security measures are in place.
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Key Accountabilities- As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently.
- Keep up to date with all approved systems and technology including.
- Computer Hardware systems and devices including PC LAN technology
- Software operating and utility systems
- Front Office and Accounts Receivable Property Management Systems
Interfaces to and from Front Office Property Management Systems and other Systems
- Back Office Accounting Systems
- PC and LAN based Office Automation products
- Internal and External Electronic Mail / Facsimile / Scanner software and communication tools
- Point of Sale Systems
- Guest and Administration Voicemail
- Call Accounting
- Cabling
- Hub / Switch Management Systems
- Assist and Support Electronic Door Locking Computer System
- Computer Virus protection
- Hotel IT Security and Firewalls
- Maintain an up-to-date list of all computer hardware and software at hotel.
- Monitor the performance of the systems and maintain log book of performance.
- Understand all standards and customized features and functions of the Hotel front office system.
- Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.
- Maintain uncompromising data and physical security standards.
- Control security for computer room and ensures that the computer room fire protection, temperature control, and power requirements meet the security specification as described in the security system.
- Administer all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader.
- Maintain technical and user documentation, systems reports, newsletters and announcements in a neat, orderly and secure fashion.
- Follow-up outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader.
- Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.
- Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.
Key Skills & Experiences
- Diploma or Vocational Certificate in Computer Science or IT or related field.
- 1 years’ related experience or with computer set-up and troubleshooting.
- Working knowledge of networks and operating systems and databases.
- Strong analytical and problem-solving skills.
- Knowledge in PCI DSS (Payment Card Industry Data Security Standards).
- Great communication skills.
- A team player, proactive, responsible, hardworking and able to work under pressure.
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