Insurance Customer Service Representative - REMOTE
AIS Insurance
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Who We AreAIS was founded in 1968, selling auto insurance in sunny California. To meet our customers' growing demand, over the years we expanded our service capabilities across all 50 states…offering many lines of insurance including motorcycle, classic car, boat and watercraft, motor home, recreational vehicle, homeowners, renters, condo owners, earthquake, mobile home, flood, umbrella, business, and more.
From the beginning, we've made it our policy to find the best of both worlds, combining savings and quality to ensure our clients have coverage from a reputable company at an affordable price.
Amazing Opportunity
Excellent customer service career opportunity! We are currently recruiting dedicated, service-oriented professionals who are interested in a customer service career. This position will be working remotely from home.
Your Responsibilities
- Provide an excellent customer experience by building rapport, gathering information, and create a positive high-level customer experience in a fast-paced structured environment
- Answer incoming customer calls to service and maintain existing accounts
- Offer and educate customers regarding insurance needs and provide estimates to the customer to increase or add coverage
- Research, analyze and respond to customer policy inquiries and changes, as well as explain specific coverage and billing questions
- Quote additional lines of insurance, prepare and complete insurance applications, as well as follow up on necessary information
- Work towards pre-defined individual performance objectives based on productivity and customer satisfaction
- Available to work overtime as needed
What You’ll Bring
- Excellent verbal and written communication skills
- Knowledge of multiple insurance carriers
- Knowledge of multiple state insurance regulations
- Multi-tasking ability, detail oriented and exceptional organizational skills
- Strong interpersonal skills, a team player and the ability to empathize with customers
- Solid computer and typing skills; PC literate in a Windows environment
- Bilingual Spanish a plus
Education/Experience
- Active Property & Casualty Insurance license
- High School diploma or its equivalent
- Bachelor's degree a plus
- 1+ years customer service experience in the insurance industry
Work-from-home requirements:
- Designated workspace free from noise and other distractions.
- Remote office internet connection via Internet Service Provider (ISP) or Cable Modem.
- High-speed internet access required.
What We Offer
- Competitive compensation
- Benefit package includes medical, dental, vision, 401k, paid time off
- Fun and friendly work environment
- Company sponsored events
- Continuing Education & Training
- Hours M – F, TBD.
Apply today for a career at AIS as a Customer Service Representative!
AIS is an independently-operated and wholly-owned subsidiary of Mercury Casualty Company, a California corporation. We are an equal opportunity employer committed to a diverse workforce and do not discriminate on the basis of race, gender, sexual orientation, age, national origin, religion, disability, veteran status, or other protected status.
