Bilingual Customer Service Representative

 

Overview:

No sales! No outbound calls! No weekends! No late nights!

Group O is looking for additional members to join our inbound call center family as a Bi-Lingual Customer Service Representative! You will assist customers through the redemption of rebates and rewards and resolve any questions and concerns that may arise. Group O provides an environment that is challenging, supportive, and appreciative. You will play a vital role in supporting our customer loyalty and reward programs in our call center. If you are tired of being seen as just a number and are ready to join a fun, friendly environment with opportunities for advancement- apply with Group O today!

Responsibilities:

• Provide basic customer support via multiple channels for each assigned program; inbound and/or outbound in English and another language.
• Document completely and accurately call information provided by the system.
• Document calls for research and escalate through appropriate chain of command.
• Review spec sheets and training manuals and provided sites to remain current on client programs.
• Notify Supervisor of any issues or events

Qualifications:

Education:

• High school diploma or equivalent

Skills:

• Good communication skills (verbal)
• Good customer service skills
• Basic computer skills
• Fluent in a second language

Experience:

• Basic Customer service experience
• Basic Phone handling experience

Desired Skills:

• Providing an efficient & high-quality experience for our customer
• Utilizing resources & leading-edge technology tools to assist customers with questions, as well as to stay up to date on program information.
• Meeting & exceeding performance standards set forth by Group O & our clients.

Desired Traits:

• Customer-focused, energetic attitude; desire to provide exceptional customer service every time.
• Willingness to & accountable for resolving customer concerns.
• Ability to uphold a professional demeanor in difficult situations.
• Ability to adapt & excel in a fast paced, ever changing environment.
• Proven longevity in past employment
• Committed to excellent attendance.
• Ability to sit for long periods of time, wearing a headset.
• Adherence to a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

Group O is an end-to-end business process outsourcing provider offering a wide range of innovative, technologically driven marketing, supply chain, and packaging solutions. Founded in 1974 and headquartered in Milan, IL, Group O is one of the largest Hispanic-owned companies in the United States with more than 1,200 employees both domestic and internationally. To learn more, visit www.GroupO.com.

Group O is committed to providing equal employment opportunities to all applicants and employees. Our employment practices are based upon an individual's capabilities and qualifications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other category protected by law.

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