Essential Functions:
- Opens inbound cases and applies spray.
- Scans and captures digital picture of case with image capture system.
- Scans tracking number and Rx associated with case.
$ads={1}
Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility.- Checks invoice with content of case box to ensure documents match case.
- Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I; adheres to SOPs while executing duties.
- Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary in order to complete duties.
- Ensures work area is maintained in a clean and orderly state throughout work shift.
- Partners with Shipper/Distributor to validate outbound production.
- Maintains a productive working relationship with all Shipping team members.
- Understands production requirements and quality standards of position.
- Retrieves printed work orders and match to appropriate Rx/Case; staples work order to Rx.
- Affix work order sticker to case pan.
- Verifies case data accuracy including but not limited to account number, patient name on Rx, work order, and work order sticker.
- Attaches work order/Rx to case pan.
- Retrieves printed invoice.
- Identifies and interprets data to be entered into appropriate systems according to incoming mail type and pre-established shipping data entry guidelines.
- Identifies and inputs data corrections when applicable.
- Inputs prescription with corresponding case codes into Customer Management system.
- Searches for customer accounts, names, and addresses in GCM system; executes search using search keywords and account phone number.
- Prints work orders, work order stickers, and billing invoices for inbound and outbound cases.
- Attaches appropriate documents to cases as needed and at the direction of management.
- Adheres to established Department and Company shipping guidelines.
- Learns and maintains knowledge and understanding of company shipping policies.
- Locates and corrects errors related to orders; asks for assistance when needed.
$ads={2}
