Careers at Solutran , part of the Optum and UnitedHealth Group family of businesses. We create direct spending solutions driven by our extensive financial tech experience to help those we serve be healthier, happier and more productive. Our platform helps members manage their health plans, supplemental benefits and rewards all in one place. You’ll have the opportunity to make it easier for consumers to manage their own health by making healthier products more affordable and their purchases streamlined. If you are a driven individual that thrives in fast-paced environments, values diversity and wants meaningful work that impacts the lives of many, then this is the team for you. Being part of an organization that makes healthier living easier for others leads to your life’s best work.(sm)
Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get – leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.
Solutran delivers simplified, world-class benefit solutions by putting them all on one card, one app and one website with our S3® network. As employees we have a unique opportunity to provide valuable feedback on our products through the use of an Experience Testing Program. By using a test card employees are able to provide feedback through this program to help shape the future of our product, ensuring that we’re delivering the best consume retail experience in healthcare. This Program Manager will be responsible for the Experience Testing Program and work cross functionally to drive excellence and efficiency across each consumer and retailer interaction. Established processes, infrastructure and integration with our tools is paramount to our success and ability to rapidly scale across our organization.
This position requires sound ability to bring together end-to-end teams to execute operational processes and assessments that will enable teams to proactively prepare for the continuous improvement and flawless execution for Client/Member Service experience. High focus on improving the future state of the business in order to support issue prevention based on trends found by the issue management team.
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You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Program lead for Experience Testing Program responsible for strategy alignment to ensure program meets overall business need
- Manage end-to-end program execution through cross-functional engagement to ensure deliverables are met on-time and within quality standards
- Provide executive level program updates to sponsors, stakeholders and core team members
- Manages the overall resolution, communication, and preventative action process for service incidents
- Drives process optimization through the use of Lean Six Sigma tools. Engage with cross-functional partners to facilitate and guide teams in identifying root cause and high-value opportunities for issue mitigation and prevention
- Implement risk management practices to ensure early detection through monitoring and control mechanisms
- Proven ability to drive results under pressure and in the face of ambiguity
- Work with minimal direction on complex, technical initiatives
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- BA/BS degree
- 3+ years of experience leading collaboration with cross-functional work teams to optimize operational processes and / or accomplish project activities
- Experience utilizing data to influence key process decisions
- Ability to lead cross functional meetings to drive alignment and problem resolution
- Demonstrated solid judgment, problem resolution, team building, negotiation, conflict resolution, decision-making, & experience working under continual deadline pressure
- Demonstrated excellent organizational skills, including the ability to track issues from discovery through resolution and validation
- Experience in MS Project & Visio
Preferred Qualifications:
- PMP certification or experience leading a program
- Experience working in a Lean process environment or Greenbelt Sig Sigma or greater
- Experience working within issue and/or incident management environment
- Change Management experience
- Healthcare industry experience
- Demonstrated excellent analytical and problem-solving abilities
- Ability to grasp technical processes quickly
- Demonstrated excellent risk planning skills & risk identification, quantification, & response planning skills
- Demonstrable and relevant facilitation experience
- Previous experience leading teams and/or projects
Careers with Optum. Our objective is to make health care simpler and more effective for everyone. With our hands at work across all aspects of health, you can play a role in creating a healthier world, one insight, one connection and one person at a time. We bring together some of the greatest minds and ideas to take health care to its fullest potential, promoting health equity and accessibility. Work with diverse, engaged and high-performing teams to help solve important challenges.
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
California, Colorado, Connecticut, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for California/Colorado/Connecticut/Nevada/New Jersey/New York/Rhode Island/Washington residents is $85,000 to $167,300. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
