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Leasing Coordination & Move-In Specialist
American Avenue Property Management is one of the largest operators of affordable single-family homes in the nation. Our mission is to provide residents with the nation’s best rental experience for affordable single-family homes.
What You’ll Be Doing
Playing THE key role in the successful move-in of new residents. Upon their application being approved you will help move future American Avenue Residents through the final (and most important) part of the leasing process as they go from approved applicant to becoming a new American Avenue Resident.
Working directly with new residents. This is a consumer facing role. You will spend your day interacting with future residents on the phone and through email and SMS. The experience you provide plays a huge role in the success of both the leasing team and property managers. A great move-in experience makes for a happy resident.
Technology. We are very much a technology company and you will be using Salesforce, Buildium and more on a daily basis. Your success in this role will largely be dependent on how organized you are and how effectively you work with technology.
Growing & Moving up within the company. At American Avenue Property Management we believe in total transparency and paying for performance. We have a career ladder through which you will be in control of your career advancement.
Representing the Fund. You will represent the fund as the true professional you are. You will be working with residents during what can be a very stressful time. You will ensure that whether someone ends up working with us or not they leave feeling they were treated fairly and with the utmost professionalism.
Performance measured in part by these KPIs:
- Move-In Volume: The more successful move-ins the more you will make.
- Leasing Volume: Your ability to quickly and successfully move residents through the move-in process has a direct impact on how many homes we lease and how quickly we lease them. We will win together.
- Approved Applicant to Move-In %: You will be working with residents from approval to move-in.
- Speed & Quality. Both speed and quality are paramount in this role and you will need to be able to successfully do both.
- Customer Experience: You will provide an A+ experience for everyone you interact with both inside and outside American Avenue Property Management.
The Skills & Experience We're Looking For
High volume leasing coordination/move-in experience. You have a minimum of two years of experience in a high volume leasing or leasing coordination or administrative role. You have done the job and know what it takes to be great.
Process driven. You understand the importance of having a clearly outlined process and the importance it plays in a high volume role.
Organization. You are obsessed with details and organization. You are an “Inbox Zero” individual that never misses a task.
Technology is your tool. If you struggle with technology this is probably not the role for you. You will primarily be using Salesforce.
Unmatched customer service. You pride yourself on providing a truly great experience for your customers. You set clear expectations and always do what you say you will.
Top Level Producer. You produce. No matter. You have consistently shown yourself to be one of the top producers in whatever you are doing.
Proactive Mindset. You have a strong bias towards action.
Grittiness. You never hesitate to roll up your sleeves and tackle something hands-on. You persevere when others fall away.
True passion for American Avenue Property Management’s mission. You thrill at owning the most fundamental, enduring asset class, and you burst with pride at providing families with affordable housing.
Perks & Benefits
Top of the market compensation. We hire the best and pay the most. Industry leading salary + uncapped monthly bonus structure. PTO, Fully Covered Health/Dental, plus much more. We are hand-picking a very small team of the best, and we’ll make sure you feel like the best so you can perform at your best.
A+ Work Environment. We work hard and have a lot of fun doing it. We all take a lot of pride in being the best property management company in America and everything we do is around constantly improving individually and as a team.
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
Experience level:
- 2 years
Schedule:
- Monday to Friday
Work Location: Remote
