ABOUT GOODR
We create and sell $25 active sunglasses for anyone. No slip, no bounce, all polarized, all fun. Interested in joining our team? Keep reading.
OUR VALUES: We have two core values: Fun & Authenticity.
- FUN = Being sh*tty isn't fun. Agreed? Taking pride in your work, finding joy in being GREAT, and celebrating wins… and losses. Now, that's fun!
- AUTHENTICITY = Focusing on being authentic over being liked. (Next-level guru stuff. Count it.)
Fun Fact: We do not allow email to be sent internally. Carrier pigeons only. JK, we use Slack.
AUTONOMY: We practice autonomy, empowerment, and accountability so that every team member can be in control of their own life.
- REMOTE WORKING: Most roles are only required to be in office every Tuesday and Thursday with the occasional third day throw in.
PURPOSE: We want to leave the world better than we found it in ways that are unique to an individual's personal journey. But, what does that even mean??? It means:
- PURPOSE PROJECTS: Every team member gets to create their own project for making the world a better place.
Fun Fact: One purpose project resulted in a team member's band doing an instagram live with Sir Elton John!
ABOUT THE ROLE
Do you love spreading children's joy to people all over the world in the form of sunglasses?! Do you like connecting with humans? Do you love nothing more than to put a smile on a previously sourpuss face? Do you spend your sleepless nights thinking of all the different ways you can make people happy? Do you love finding ways to kill people with kindness? Does the phrase "problem solving" spark a borderline insane passion in your soul? If any of this resonates, then this is the job for you! At goodr we specialize in having fun and slinging sunnies. Maintaining the highest level of customer service for our customers is our top priority, so we're looking for people interested in a position in the Customer Service aviary.
RESPONSIBILITIES
- Responsible for managing Customer Service emails for our consumers, processing warranty requests and reshipping orders lost in the postal service abyss.
- Work and problems are solved autonomously
- Be engaged in constantly improving processes and standards in the department
- Actively participating in Operation: Carl's Booty
- Actively listening during weekly meetings, reading slack, and generally gathering information independently
- Wrangle unicorns and tend to the octopus garden
ABOUT THE IDEAL CANDIDATE
- Organized AF
- A self-starter who can rely on their skill in prioritizing and organizing their workflow to respond to multiple requests
- Strong attention to detail is required to solve problems thoroughly
- Be creative, iterative, and constantly test your ability to provide the best customer service possible
- Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
- Must have email experience
- Proficiency on a Mac
- Mad bonus if you've got previous experience with Zendesk, NetSuite, Asana, and/or Shopify.
- Must be able to work in Los Angeles
- Must be able to work some weekends
- Must have a good attitude and not afraid to ask questions
- May or may not have a degree...we don't care (bonus points for Basset Hound Science or Dinosaur Law)
- Loves everything above
- Will have a growth mindset
- Loves getting and giving feedback
- Is into personal growth
- Thinks Fun is being great (not partying)
WHAT YOU GET
- A role at a company that is going to the moon
- The opportunity to show up every day and have fun
- The ability to learn and grow as a person
- Generous vacation policy
- Flexible work environment (want to go for a run at 11am on Wednesday, go for it!)
- Paycheck... obviously. Salary range: $55k - $65k, final number dependent on experience
- Medical, Dental, and Vision benefits
- 401(K) with company matching
- Financial Wellness Counseling
- Sunglasses. Duh.
NEXT STEPS
Submit the following:
- Resume
- Killer cover email. Not the usual boring corporate thing. We want to see your personality. Let that freak flag fly!
- Links to projects or groups you're involved with (if you have them)
- A drawing of an octopus fighting a pirate (not joking)
#LI-Hybrid
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