Guest Service Manager - Front Office
Location: New York New York
Description: Kimpton Hotels and Restaurants is at the momment seeking for Guest Service Manager - Front Office right now, this job will be placed in New York. Detailed specification about this job opportunity please give attention to these descriptions. Oversee the operations of the Front Office & Guest Services. Act as a contact person for guest and other hotel departments during shift. Must b! e able to work overnight shifts.
ESSENTIAL FUNCTIONS:
Train and coach all night employees on established systems. Assist in new-hire and ongoing training. Direct and assist staff, ensuring that all work is completed effectively.
Ensure all reports have been done correctly and distributed.
Address guest complaints, problems and/or requests in a very friendly and professional manner. Ensure that all matters are resolved or addressed with the proper department head so that they can be resolved.
Investigate all service and safety issues reported during the shift to find their cause, and give recommendations to avoid repeated issues. Initiate investigations. Write and supervise the creation of incident reports. Monitor investigations to their timely conclusion. Ensure appropriate follow up with guests and visitors, documenting all contacts.
Required Skills & Experience:
The individual must possess the following k! nowledge, skills and abilities and be able to explain and demo! nstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, knowledge of computer accounting programs and math skills as well as budgetary analysis capabilities.
Extensive knowledge of the hotel, its services, and facilities
Do applicants need to provide their own work permit?
Yes
Bonus?
No !
Accommodation Provided?
No
Other Benefits:
Competitive Benefits, Medical, Dental, Vision, 401K, Life
Phone:
(212) 687-7050
Fax:
(121) 280-8902
Mailing address:
70 Park Avenue at 38 Street
New York, NY, US 10016
Position Categories:
Rooms - Front Office/Guest Services
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Kimpton Hotels and Restaurants.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Tue, 19 Mar 2013 20:38:37 GMT