Application Support Analyst
Location: New York New York
Description: Starpoint Solutions is in need of Application Support Analyst right now, this job will be placed in New York. For detail informations about this job opportunity please give attention to these descriptions. Position is to support client's technical environment and business applications for about 450 client resources in 45 offices in 9 states. Users are generally nurses and social workers, an! d are not technical, so patience and ability to explain things in non-technical terms is important.
Duties:
Support on-site and remote users on the use of a proprietary heavily database-driven web-based application
Help configure the application to meet business needs â€" access rights, new users, new roles, and use of various application utilities.
Develop application end-user documentation and training materials as needed.
Willingness to provide off-hours support on a rotating basis.
In addition, provide desktop support as needed: Blackberry’s, MS Office Software, phone systems, printers, and networked copiers
This position will be mostly phone and email support, but could involve some domestic travel to support remote offices.
Job Requirements:
Application Support Analyst
QUALIFICATIONS:
Bachelor’s degree and at least three years of experience in computer H! elp Desk support.
Strong written and oral communicati! on skills are required via e-mail, over the phone and in-person.
Ability to work in a fast paced changing environment.
Skills Required:
Must have experience supporting database driven enterprise systems. Functional knowledge of clinical web-based applications a plus.
Strong background in help desk ticket/issue management
Comfort and ability to work directly with end users, including the ability to translate technical terms into non-technical language.
Ability to ascertain the criticality and priority of incoming requests.
Ability to quickly learn new processes and procedures.
Experience with the following is a plus:
Microsoft Office 2010, Blackberry Enterprise Server and Blackberry OS software and hardware, business telephone systems and basic networking concepts
Exchange Server, Active Directory, MS Server 2003/2008, Citrix or other terminal emulation products.
Basic SQL ! programming and data modeling
Cultural and Soft Skills Required
candidates with solid varied technical experience
stable work histories (prefer FT backgrounds, and no gaps)
solid education from a recognizable school
ideal candidates will have 5 - 11 years overall experience
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If you were eligible to this job, please email us your resume, with salary requirements and a resume to Starpoint Solutions.
If you interested on this job just click on the Apply button, you will be redirected to the official website
This job starts available on: Mon, 05 Aug 2013 22:26:29 GMT