Service Advisor position at Penn Power Group in Rochester

Penn Power Group is at the momment seeking for Service Advisor on Mon, 12 Aug 2013 05:49:40 GMT. Penn Commercial Vehicle Solutions, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration , is currently seeking an experienced Customer Support Representative. This position will act as a liaison between the customers and the Service Department. Responsibilities include, but are not limited to, the following: · Receives incoming inquiries, either via...

Service Advisor

Location: Rochester New York

Description: Penn Power Group is at the momment seeking for Service Advisor right now, this position will be placed in New York. More details about this position opportunity please read the description below. Penn Commercial Vehicle Solutions, a leading distributor of Detroit Diesel engines, Allison transmissions and Carrier refrigeration , is currently seeking an experienced Customer Support Representative. This ! position will act as a liaison between the customers and the Service Department. Responsibilities include, but are not limited to, the following:

• Receives incoming inquiries, either via phone, email or in person, regarding company's services.
• Responsible for Repair Orders; initially opens repairs orders via computerized AS400 system, reviews repair orders and communicates repair order status to customers, closes repair orders.
• Responds to inquiries regarding company's services, pricing, dates repairs will be completed, adjustments to bills/repair orders, etc.
• Processes and/or expedites customer orders
• Investigates and resolves a variety of problems.
• Promotes/sells company's services
• Assesses needs and suggests/promotes alternative products/services.
• Utilizes computerized systems to gather information, troubleshoot, track calls, enter /confirm sales.
• Coordinates activities with other interna! l departments to meet customer needs.
• Under immediate! supervision, and in accordance with established procedures, performs tasks that are routine in nature, requiring little evaluation, originality and/or ingenuity. Instructions are usually detailed.

In order to be considered for this position an individual must have prior Truck/Automotive Service/Dealership experience. Also, strong written and verbal communications, along with strong telephone skills are a must.

We offer a competitive salary including an aggressive incentive/bonus plan, comprehensive benefits including affordable Health Insurance and a 401(k).

EOE M/V/F/D

Please No Phone Calls

Penn Power Group makes reasonable accommodations for individuals with disabilities to apply for employment. Contact Katherine Demko at KDemko@penndda.com or 215 335 5001 if you'd like to request an accommodation
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to Pen! n Power Group.

If you interested on this position just click on the Apply button, you will be redirected to the official website

This position starts available on: Mon, 12 Aug 2013 05:49:40 GMT

Apply Service Advisor Here