Field Support Technician- Level 2
Location: New York New York
Description: Realogy is hiring Field Support Technician- Level 2 right now, this career will be placed in New York. Detailed specification about this career opportunity please read the description below. External Job Description
Realogy Holdings Corp. (NYSE: RLGY) is a global provider of real estate services with a diversified business model that includes real estate franchising, b! rokerage, relocation and title services. Realogy's brands and business units include Better Homes and Gardens® Real Estate, CENTURY 21®, Coldwell Banker®, Coldwell Banker Commercial®, The Corcoran Group®, ERA®, Sotheby's International Realty®, NRT LLC, Cartus and Title Resource Group. Collectively, Realogy's franchise system members operate approximately 13,500 offices with 238,500 sales associates doing business in 103 countries and territories around the world. Realogy is headquartered in Madison, N.J.
We are currently looking for a Field Support Technician- Level 2 to work in our
Hauppauge, NY office.
SUMMARY
Provide knowledgeable PC software, hardware, and network connectivity troubleshooting. Diagnose and resolve these issues for corporate employees and sales associates. Installation, configuration and onsite support of PC software, hardware, and network devices located at
Hauppauge, NY
offices.
ESSE! NTIAL DUTIES AND RESPONSIBILITIES
·
Install! s, configures and troubleshoots Windows operating systems.
·
Assists Network Engineers in debugging network issues as required.
·
Configures and troubleshoots network printing on client computers.
·
Ensure customer satisfaction with every interaction.
·
Keeps customer informed of issues and provides update in status in ticket tracking system.
·
Performs special projects as requested by supervisor.
·
Escalates issues as necessary to other groups within the IT organization.
·
Image capturing for computer deployments. Assist with branch server rollouts and maintenance.
·
Review and assist with users Network drive space capacities.
·
May be required to travel overnight.
ESSENTIAL COMPETENCIES
·
Teamwork
·
Communication
·
Error-free Work through ! Continuous Improvement and Attention to Detail
·
Decision Making
·
Follow Through and Commitment
·
Work Ethic
QUALIFICATIONS
·
Basic understanding of networking and TCP protocol
·
Ability to install &troubleshoot operating system software
·
Ability to install hardware, peripherals and resolve hardware conflicts
·
Strong communication skills and team player attitude essential
·
Strong interpersonal and communication skills
·
Strong Time Management skills
·
Strong problem solving skills
EDUCATION and/or EXPERIENCE
·
Windows (installation and troubleshoot)
·
Microsoft Office (installation and troubleshoot)
·
2 to 3 years desktop and Internet access support experience
·
5+ years
desktop sup! port experience
·
MCSE and/or CNE, or 3 years’ exp! erience as technical support person in a network environment.
·
Strong skilled in all Microsoft Office products.
·
Experience with Microsoft SharePoint (2 Year).
·
MCSA or MCSE, A+, or equivalent work experience.
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
To learn more about Realogy and the accomplishments of our brands, log on to
www.realogy.com
.
Realogy Holdings Corp. is an equal opportunity employer and is committed to diversity in its hiring and business practices.
All qualified candidates are encouraged to apply.
EEO MFVH
Currency
USD
Amount of Travel
50% to 75%
Work At Home
- .
If you were eligible to this career, please email us your resume, with salary requirements and a resume to Realogy.
If you interested on this career just click on the Apply button, you will be redirected to the official website
This career starts available on: Tue, 24 Sep 2013 15:40:31 GMT