This is 100% remote
NTI, Inc. prides itself on being a company that places Americans with disabilities and caregivers into remote positions. If you are looking to get back to work after a long pause and/or want to jumpstart your career path, NTI can be a great resource for you!
We have an amazing short-term opportunity! This seasonal position is with the IRS and we are looking for individuals who like to be on the phone and want to make money over the tax season!
Position Summary:
Becoming a seasonal IRS Order Entry Clerk is a great opportunity to re-enter the workforce and gain valuable experience! The Order Entry Clerk position for the upcoming tax season is a seasonal position that offers both full-time and part-time hours. You will receive the best training to handle incoming calls for the Forms and Publications call center assisting taxpayers with their questions. Many Order Entry Clerks are offered permanent positions and others are given the opportunity to return for the following tax season!
Residents of the following states are NOT eligible for this position: Alaska, Hawaii, North Dakota, Puerto Rico, Rhode Island, US Virgin Islands, Vermont, Washington DC, and Wyoming
Background Check Information:
A complete government background check will be performed before employment. This will consist of employment verification, education verification, social security status, criminal background check, tax payment compliance and currency, credit check. Portions of the background check will require you to travel to a USAccess site for fingerprinting. Prior to submitting your application, please go to the following website to determine where the closest USAccess site is to you: http://www.fedidcard.gov/centerlocator.aspx
- ACTIVITY: Review both Enrollment/Activation and Enrollment Only centers
- TYPE, Review both Shared Centers and Dedicated Centers
- ENTER YOUR ZIP CODE AND CHOOSE THE MAXIMUM DISTANCE YOU CAN TRAVEL
In your search for the closest center to you, you can choose ANY shared center or a dedicated center to the Treasury. You also need to ensure the center does Enrollments (not activation only).
Essential Duties and Responsibilities:
- Be able to navigate a fast-paced environment
- Meet Performance levels by meeting metrics that are set in training
- Handle high call volume
- Answer customer inquiries in a courteous and professional manner.
- The ability to move between 2 or more open browser windows while you are on the phone.
- Written correspondence as needed based on the specifics of the job.
Minimum Requirements:
- Ability to pass a U.S. Government background investigation and periodic yearly reviews. Eligibility requirements: You must have filed all required returns, paid all taxes due or be current on a payment plan for taxes due. Also, if you are in selective service, you must attach the exception to the background check. If you are not in compliance, you will be denied access to work on any IRS contract.
- Have received or willing to receive the Covid vaccination
- High School diploma or equivalent
- Good verbal and written skills, including grammar and voice quality.
- Able to multitask.
- Experienced with and proficient in computer use including using the internet.
- Ability to maintain your own computer equipment and Internet connectivity.
- Type 20 WPM.
Preferred Requirements:
- Customer service experience desired
- College degree preferred.
- Familiar with Microsoft Office Products.
Special Position Requirements:
- Ability to work a minimum of 20 hours per week, Monday-Friday.
- Ability to work more hours Monday and Tuesdays with fewer hours for the remainder of the week, Wednesday through Friday, January-April.
- Opportunity to pick your top three preferred shifts and will be assigned scheduled shifts within your three preferred shifts. (Business needs will factor into your schedule)
- Attend training for 10 days, 40 hours total at 4 hours per day between September, October, November, and December, with 5 additional hours of Nesting calls.
- Prior to January 1st, you will receive very limited hours and your shifts will be scheduled dependent on preseason call volume.
- No time off approved January-April
Wage Rate and Additional Information:
- Starting January 1, 2024 the Federal minimum wage will increase to $16.20/hr.
- The Department of Labor sets the hourly wage rates for these positions based on county residency.
- Health and Welfare benefit; an additional $4.41 per hour worked will be paid into a 401a retirement plan.
- Internet reimbursement
Computer Requirements:
- PC running Windows 10 or 11. Windows 10 will be obsolete as of 2025 and users should begin seeking computer upgrades.
- Minimum 60 GB free hard drive disk space
- Minimum 4 GB RAM
- 2+ GHz Processor, Dual-core or Higher processor
- Monitor with a minimum screen resolution of 1024×768 (1280×1024 recommended)
- Current Anti-Virus software with updated definitions (SYKES recommends Microsoft Security Essentials or Nod32)
- Current anti-spyware software (SYKES recommends: Super Anti-SpywareFREE, Emsisoft Anti-MalwareFREE or MalwarebytesFREE)
- Firewall installed & operating -or- Windows firewall turned on.
- Be sure to always download your protection software from the developer’s website. Many products that are not listed above may or may not be acceptable for use with SYKES Home systems. You may be asked to uninstall any protection software including the above-listed software if it is necessary during troubleshooting.
- SYKES will not be held liable for any virus, spyware, or malware obtained regardless of protection software recommendation.
Internet Requirements:
- High-speed, hard-wired, internet connection. DSL or Cable with 10 Mbps download and 5 Mbps upload or greater (No satellite or wireless Internet service)
- Highly Recommended: A home router with at minimum IP address routing, Network Address Translation (NAT), DHCP functions, firewall functions, and LAN connectivity like a network switch.
USB Headset Requirements:
- Prior to the training, you will need a USB headset that plugs into your computer. The USB headset must meet the below minimum requirements.
- Features a microphone.
- Hands-free
- Connects to your computer via a USB port.
- Features a mute button.
Home Office Requirements:
- Comfortable and ergonomically safe furniture and office set-up.
- Quiet, free of any background noise (we have a zero-tolerance policy for noise).
- Printer for NTI paperwork only, not to be used during or for work purposes.
Physical Demands:
While performing the duties of this job, the employee is required to stand or sit, use hands to finger, handle or feel objects, and type on a keyboard. The employee must also be able to reach with hands and arms, balance, speak clearly, and hear. Specific vision abilities required by the job include close vision depth perception, and the ability to adjust and focus.
Work Environment:
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is working from the quiet of their home office. No background noise such as TV, dogs barking, cell phone ringing, people talking, etc.
EOE Disability/Vets:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Types: Full-time, Part-time, Temporary
Pay: $16.20 per hour
Schedule:
- Monday to Friday
Work Location: Remote
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