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Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Ready to explore a career path? Start your journey.
Job description: American Express Global Business Travel is dedicated to helping its clients realize the greatest possible value from their investment in travel through a combination of industry-leading booking technology, travel management consulting expertise, strategic sourcing and supplier negotiation support and customer service available around the world, around the clock, Online and offline resulting in increased cost savings, outstanding customer service and great spent control.
We’re moving faster than ever and introducing new products, services, and strategies that will revolutionize the travel industry and bring greater value to our business customers. Their success expands our success, so we put heart and soul into helping our clients achieve results that exceed all expectations. As the world’s largest travel management company, we are continuing to build alliances with key travel leaders and suppliers throughout the world, strengthening our position as a quality provider to companies of all sizes. Should you be part of our distinguished team?
If you have previous experience in account management and seek the opportunity to provide superior service, all while achieving true work/life balance; navigate your great at American Express Global Business Travel with over 150 years of innovation behind us, our future could not look more promising.
The Role:
The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.
Responsibilities:
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Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
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Drive growth and develop innovative client focused solutions.
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Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
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Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
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Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
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Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
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Create pricing strategies while contributing to the on-going client P & L management.
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Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
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Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping.
Qualifications:
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3- 5 years’ working in a travel industry.
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Must be able to identify client needs and come up with innovative solutions
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Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
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Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
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Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
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High motivation for success and performance required.
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Proven innovative problem-solving and strong decision making skills required.
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Ability to maintain active workload by excellent prioritization and planning skills.
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Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.
Location
The US national annual base salary range for this position is from $46,000 to $93,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.
In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs. An eligible employee can only participate in one of these plans during an eligible period. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
GBT 2023 Benefits-at-a-Glance
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
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Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
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Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
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Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
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We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
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Wellbeing resources to support mental and emotional health for you and your immediate family.
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And much more!
All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.
We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult
GBT Recruitment Privacy Statement
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What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
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