Job Type: Full Time/ Part Time
Hours: 1pm-11pm eastern time , Mon-Saturdays
Salary: 15.00
Benefits: Available after 90 days for full time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Job Summary:
We are looking for remote customer-oriented service representatives that provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures.
Job Duties / Responsibilities / Essential Functions:
- Manage large amounts of inbound calls and make consistent outbound calls.
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Must be a strong communicator: strong verbal, written, and interpersonal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Proficient in typing
- Must be a peer leader: exemplary attendance, positive attitude, professional conduct and high-level customer service skills
- Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
- Computer Skills: familiarity with Windows, Microsoft Office, and the ability to quickly learn new software with provided training.
- Flexibility with scheduling and work hours
- Other requirements which may vary as determined by management.
- Driven by Success: the want to constantly innovate and push yourself, and your team, to being the best in the industry
- At least one year of previous high-volume call center experience
- Experience working with an automatic dialer
- MUST BE COMPUTER LITERATE
- Pleasant phone demeanor
- Experience in BOTH inbound and outbound environments
WAH Requirements:
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- Quiet dedicated place to work free from distractions including pets and children.
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
- Work from home
Experience level:
- 1 year
Shift:
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
- Call center
- Remote
Application Question(s):
- Do you have high-speed internet with at 10 MBPS download speed and 10 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or better Memory: 16GB RAM or more Storage 250GB or more (SSD better than HDD) (Apple/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet place to work free from distractions including pets and children?(Deal Breaker)
- Have you ever worked for AnswerNet or any of their subsidiaries?(Deal Breaker)
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Required)
- Customer support: 1 year (Required)
- Customer Service: 1 year (Required)
- Computer literacy: 1 year (Required)
Shift availability:
- Night Shift (Required)
Work Location: Remote
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