Counter Sales
Location: Manhattan New York
Description: Abco HVACR Supply - Solutions is employing Counter Sales right now, this vacancy will be placed in New York. For complete informations about this vacancy opportunity please read the description below. ABCO Supply + Solutions â€" Job Listing
Title : Counter Sales
Reports to: Branch Manager
Compensation:
Salary: $15-16/hour
Comprehensi! ve Benefits Package includes:
Medical insurance
Dental insurance
Vision Insurance
Life Insurance
Disability insurance
AFLAC Plans for Cancer, Accident, and Hospitalization Coverage
401 K with Company Match
Education Assistance
About ABCO: Established in 1949, ABCO HVACR Supply + Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.
Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 17 fast-access locations, ranging from Baltimore/Washington DC to Boston.
Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensiv! e delivery capabilities, and smarter strategies to help ensure! their success and profitability.
For more info, visit our website at www.abcohvacr.com.
Job purpose : To provide ABCO’s customers with quality customer service at the counter level, which includes taking requests for and writing quotations on standard items, writing orders, and relaying pertinent order information (such as lead times) to customers, coordinating with other departments and manufacturers when necessary
Requirements:
Experience: at least one year HVAC industry experience; counter/warehouse experience a plus
Education: high school diploma or equivalent
Skills and traits:
? Customer service oriented
Knowledge of HVAC/R parts and nomenclature
Team player
Ability to lift 50 lbs
Must be able to stand majority of the day
Manual Dexterity â€" must be able to use hands and arms for handling, installing, positioning, and moving material! s and manipulating things.
Key responsibilities and accountabilities:
Counter Sales
Quotation Management
Receive in person and telephone requests for price quotations
Provide customers with immediate price quotations on price book items
Prepare price quotation forms in a timely manner for items not contained in the price book
Purchase Order Management
Receive in person and telephone requests for new purchase orders and changes/adjustments/cancellations to existing orders
Locate and retrieve items in the warehouse for delivery to customers that have placed orders at the counter
Check customers’ credit statuses with credit department when rush orders are received
Provide follow up assistance and information regarding orders, including:
Tracing the status of orders
Providing customers with any pertinent information relating to orders
Answering any q! uestions with regard to customers’ orders
Coordinating with ! manufacturers to locate requested items and to meet customers’ delivery requirements
Communicating pertinent information to appropriate personnel in other departments
Maintain files of active orders and posts activity, such as notices, scheduling changes, partial shipments, and credit changes
Customer Service/Relationship Management
Achieve and maintain professional and positive rapport with customers by providing the best possible service
Act as liaison between customers and other departments by providing information requested by customers or routing requests to the appropriate departments
Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken
Obtain details of all customer complaints, and ensure that all problems are resolved quickly and professionally
Resolve customer service or billing complaints by exchanging merchandise, providin! g refunds, and adjusting bills
Follow up to ensure that appropriate actions are taken to resolve customer issues
Refer unresolved customer grievances to Branch Manager
Provides accounting department with paperwork necessary for credits or debits to be issues, including original purchase orders, copies of invoices, and return goods memo
Act professionally and ethically
Branch and Sales Support
Handle the needs of Sales Account Managers, Branch Managers, and customers according to branch area.
Professional Knowledge and Development
Maintain current knowledge of ABCO’s:
Product lines
Prices
Delivery times
Drop ship items
Promotional/marketing programs
Participate in training and seminars as required
SxE (Computer System) Utilization
Utilize SxE to:
Retrieve customer information
Obtain stock status information
Check purchase order status
Change/adjust existing purc! hase orders
Ensure that the proper codes are used for retrieving and inputting information
Check computer runs for delivery information and work with the proper personnel with regard to deliveries of scheduled shipments.
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If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to Abco HVACR Supply - Solutions.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Sat, 31 Aug 2013 04:41:02 GMT