Production Support Specialist
Location: New York New York
Description: HSBC is presently looking of Production Support Specialist right now, this vacancy will be placed in New York. More details about this vacancy opportunity please give attention to these descriptions. Role Purpose
(overall high level summary of the role)
As Production Support Analyst, work
closely with FX eCommerce Client Services team for Americas supporting external clients for US and Latam America and traders and sales.
Work with regional NY and offshore teams to provide Level 1 and Level 2 production support for
FX eCommerce applications
Principal Accountabilities:
Key activities and decision making areas
Typical KPIs and Targets
Overall Accountabilities
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Strong communication skills ! is essential -
- Able to communicate and be co! nfident in interacting with front-office users
Customer oriented personality
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Confident with strong initiative
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Strong reasoning and Analytical skills
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Ability to work under pressure and with multiple tasks
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Ability to liaise effectively with infrastructure, application and project delivery teams
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IT Delivery and Positive Feedback and from the FX Business
Impact on the Business
Experience in FX
Financial Industry background
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Timely resolution of production issues and project delivery.
Customers / Stakeholders
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FX FO Business, FX FO IT and GLT support colleagues
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eFX Business, FXCash Business and GLT feedback.
Leadership & Teamwork
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Lead and develop an effective team through communication, performance management, development plans ! and reward/recognition practices. Cultivate an environment that supports diversity and reflects the HSBC brand.
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Monthly 1-1 feedback and observation.
Operational Effectiveness & Control
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Monthly 1-1 feedback and observation.
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Based on KPI Matrix in Training Program
Major Challenges
(The challenges inherent in the role that require a continual test of the role holder’s abilities)
Global Foreign Exchange (GFX) business is a key component within HSBC’s Global Banking and Markets division, and enables customers to execute FX spot and forward transactions 24 hours a day through a diverse range of channels in a large number of currencies.
The GFX business is striving to meet the highly challenging goal of growing market share. In 2013, it will continue to make substantial investments to strengthen its pricing, trading and risk management platforms,! as well as services to both external and internal customers.
! Role Context
(The environment and operating conditions of the role including the extent of guidance and authority)
We are looking for a high caliber individual to join the New York Production Support team to assist as the primary front office support contact for the Foreign Exchange eCommerce Client Services desk.
Management of Risk
(Operational Risk / FIM requirements)
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Ensure employees apply compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
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Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
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Promote an environment that supports diversity and reflects the HSBC brand.
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Observation of Internal Controls
(Compliance Polic! y / FIM requirements)
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Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
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To implement the Group compliance policy locally by containing compliance risk in liaison with the Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer, ensuring adequate compliance resources and training, fostering a compliance culture and optimizing relations with regulators.
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Qualifications
Experience in providing production support and monitoring for large-scaled global front-office trading applications
Solaris and Linux, and shell scripting knowledge
SQL, (Sybase, Oracle)
Java experience
Solid knowledge or working experience in any of the following: PERL, MQ, RV
Network knowledge
Market data systems,! Websphere knowledge a plus
The ability to understand both IT ! and business perspectives, proposing practical and realistic solutions
Awareness of how to operate within a large global team
A flexible approach to working hours and responsibilities
Strong interpersonal skills, coupled with the ability to build and maintain global team relationships
Willingness to work independently and see problems through to completion
Bachelors degree in related field (Preferred)
- .
If you were eligible to this vacancy, please email us your resume, with salary requirements and a resume to HSBC.
If you interested on this vacancy just click on the Apply button, you will be redirected to the official website
This vacancy starts available on: Fri, 06 Dec 2013 18:13:10 GMT