Overview:
DIRECTOR OF RESTAURANT OPERATIONS
The Role:
Fox Restaurant Concepts is seeking a Director of Restaurant Operations who has a passion for amazing food and hospitality. The role is based in Phoenix and will play a key role in providing leadership to Regional Managers, unit-level General Managers and Executive Chefs. This is a highly visible role tasked with consistently delivering guest service excellence, operational effectiveness and strong revenue numbers.
Responsibilities:
- Provide visible leadership to management and employees while generating a restaurant atmosphere focused on great hospitality where the expectations of the guests are exceeded routinely.
- Attain the financial objectives of the business through effective management of people, product, service and facility processes, including a focus on the revenue and profit components.
- Help develop policies and procedures to ensure the achievement of goals related to cash flow, revenue growth, and cost of goods sold, labor costs and other operating expenses on a daily basis.
- Manages to budget and follows-up daily on the operating numbers.
- Conduct P&L performance analysis and troubleshoots areas of interest while assisting in developing appropriate solutions to identified problems and opportunities.
- Ensure all management and employees are focused on exceeding guidelines related to: food quality and excellence, facility cleanliness, maintenance practices and service procedures.
- Ensure that Regional Managers, General Managers, and Executive Chefs recruit, hire, train and retain high quality employees and management.
- Conduct performance evaluations and recommend promotions or corrective actions where appropriate.
- Conducts all necessary inspections and audits; develops and implements plans of actions.
- Ensures that operational and training standards are consistently followed and executed.
- Responds to guest concerns, both written and verbal, with the ability to creatively solve problems.
Requirements:
- Must have 8+ years of proven success in a high volume, multi-unit restaurant/hospitality environment
- Strong ability to analyze data, diagnose issues and coach the operations team accordingly
- Excellent people management skills, including resolving conflict, coaching and developing, promoting teamwork, and performance management
- Proven track record in leading operations to meet sales and profitability objectives
- Willingness to learn and accommodate industry changes and company directives
- Strong communicator with excellent interpersonal skills
- Flexibility to travel 50% of the time
Compensation and Benefits Package:
- Competitive salary and a yearly incentive opportunity
- Medical, Dental, Vision and Life Insurance
- Retirement savings program (with company match)
- Paid time off
- Dining Discount
WHO IS SAM FOX?
Sam Fox – a “serial restaurateur” – is the creative visionary behind Fox Restaurant Concepts, one of the most successful restaurant groups in the United States. An eleven-time James Beard Award semifinalist for Restaurateur of the Year, Sam is a New York Times best-selling cookbook author and has been named one of the 50 most influential people in the restaurant industry by Nation’s Restaurant News for the fifth consecutive year. An important part of the Fox culture that Sam insists on is giving back to the community through the company’s charitable arm: Feed the Soul. Through the years, Feed the Soul has supported numerous non-profits, including the Boys & Girls Clubs, the American Heart Association and No Kid Hungry.
We are an Equal Opportunity Employer
Proof of eligibility to work in the United States is required
